QUOTATIONS All quote requests for relocation and removals, transportation or recycling and waste should be made via our online forms.Upon receiving a quote request we will endeavour to respond with 48 hours. Quotations are then valid for 5 calendar days. If you are happy with the quote then we ask you to confirm by replying to the email. This reply then acts as agreement of the contract between us.For any job over £500 we require a 25% (non-refundable) deposit to be paid no later than 5 calendar days prior to the job date. We will send you an invoice for this deposit upon confirmation of the quote. We prefer payments by cash or bank transfer but we are also happy to accept credit/debit cards and Paypal. The payment details will be on this invoice. All balances are to be made upon job completion. We will give you a full receipt on site.Please be aware that under the Customer Contract Regulations Act (2013) you have 14 calendar days to cancel and this ‘cooling-off’ period would start immediately. CANCELLATIONS / DELAYS We understand that from time-to-time some removal days get delayed, for various reasons, and we are quite understanding about this. In such cases of a postponement we will agree a new date for the move. This will, of course be subject to our availability. We operate all year round but in the winter time (and sometimes the summer!) there are times when adverse weather conditions impact the move. We are prepared for the Great British weather but there have been occasions when we have been unable to operate. Although these circumstances are extremely rare, if it looks like we may have an issue, we reserve the right postpone the move. We will always honour our customer’s jobs but we are sure you will understand that health and safety of our staff, as well as yourselves, comes first. In a similar way- we don’t like working in the dark! We are quite good at judging the length of time that a job will take so we good at avoiding going into darkness however should light become a problem we may have to overflow into the next day. We understand this may not always be possible. If we are travelling long distance, either nationally or internationally, we usually schedule the travelling so that the loading/unloading takes place in the daylight. We often opt to travel at off-peak times (or at night) for this reason. KEYS / HANDOVER We understand why customers often move their items on the last day of a tenancy. Sometimes there is no choice in the matter and sometimes it is to minimize the costs of storage. We also understand how estate agents work (and when they sometimes don’t!). On a day when you are taking possession of a property, there is often a time window provided to you, by the estate agents, for the picking up of keys. This is often subject to a delay, for legal reasons, of up to 90 minutes. We take such handover times into consideration when doing the schedule for our quotes. In an ideal world we would like to have access as soon as possible in the day but the usual time estate agents state for handover time is set at 1pm. There are occasions, however, when there is a delay in picking up keys and this poses a potential problem. Larger firms often require a specialist type of insurance for this we have opted not to do this. If at 3pm we don’t have access to the destination property, then we will have to put the items into storage (we would recommend Safestore as a good storage facility). This cutoff allows us enough time to locate and book a suitable unit and move the items in before they close, typically at 6pm. Although this scenario is rare it is obviously inconvenient. However as this has happened more than once a contingency plan is necessary. For such moves in the same day we strongly encourage you to be in continuous communication with your estate agents. We don’t have any contact with them on the day. ON THE DAY Every move we have done is unique and we are constantly learning how to improve our methods and working practice. Moving house can be one of the most stressful things you will ever do. Our mission statement is to make the move as smooth as possible.A few days before the job we will get in touch with you to check details for the day(s) and to go over any specific logistical issues. We ask you to provide us with as much information as possible, prior to the day. If possible we may even be able to visit the site beforehand. Photos and videos are always helpful. Please feel welcome to send us as much information as you wish!Upon arrival we typically do an initial visual assessment of the layout and access of the property. We will go around the property with you ascertaining what is to be moved out and into which rooms items should go. If there are any obvious issues regarding access with particular items of furniture, we will raise these with you as early as possible. It happens more frequently than you might imagine -that items of furniture simply won’t go up some sets of stairs or fit in the desired alcove! We take every precaution to protect your items and their surroundings when moving items in and out of a property and we are fully insured. Believe it or not, a lot of pieces of furniture were never designed to be moved. Even more incredulously, some warranties don’t cover the act of moving the item. We pride ourselves on our attention to detail and care but it should be noted that it is inevitable, for anyone moving large items, that damage can occur to walls, wood, floors etc. For this reason we often use mats and rugs to protect edges. We recommend our customers pack their items well beforehand in strong cardboard or plastic boxes. The more sturdy and easy to handle the boxes, the safer and quicker they will be to move. We find a lot of people label boxes. This is very useful for us as well as yourselves in determining how to pack/stack the items in the vans. A FEW LEAGAL NOTICES ABOUT EMAILS / DATA By submitting any information on the website or email, be it personal or other,you give express permission / consent for us to store and process thisinformation for quotation and invoicing / tax purposes. Information we hold is not shared or sold to any third parties. Should you not wish to share informationwith us please do not submit and information to the website or email. Shouldwe already hold information on you and you wish for us to no longer hold that information then please email us with a subject line and message body DELETE MY DATA.Emails may contain privileged and/or confidential information. If you are not the intended recipient pleasedo not disclose, copy, distribute, disseminate or take any action in reliance on it. Should you wish to communicate with us by e-mail we cannot guarantee the security ofany data outside our own computer systems. Any information contained in messages may be subject to applicableterms and conditions and must not be construed as giving investment advicewithin or outside the United Kingdom. Conversationsmay be recorded for your protection and to ensure quality of service.Every effort and precaution is taken to make sure emails are free from spyware, malware and or viruses that may directly or indirectly cause any damage to any device. All rights reserved. Errors and omissions exempt. Without prejudice. No assured liability. Without recourse. We have the right to refuse or amend any part of an agreed statement betweenourselves and our customers beyond the agreed contract but will make everyeffort to meet our customers needs (email, text, social media or verbal agreement).