Moving house is one of the most unpredictable tasks you'll ever do- we pride ourselves on making the process stress-free. One of the best bits of feedback we ever received was someone saying we even made the process enjoyable! A lot of things can change and we make ourselves as flexible as possible but when things do change you may wish to know our terms below. Please feel welcome to ask us anything should you feel unsure!

QUOTES:

All quote requests for removals, transportation or recycling and waste should be initiated via our online self-survey form.

Upon receiving a self-survey form we will endeavour to respond within 48 hours.

Quotes are valid for five calendar days. If you are happy to proceed then we ask you to confirm by replying to the quote email. This reply then acts as an agreement between us.

For all jobs we require a deposit to be paid no later than five calendar days prior to the job date. For some larger jobs we may require the total sum in advance. We prefer payments by bank transfer but can accept cash. Payment details are at the bottom of the quote. We will give you a full receipt after the job is completed.

All balances are to be paid before we leave the collection property.

Please be aware that under the Customer Contract Regulations Act (2013) you have 14 calendar days to cancel and this ‘cooling-off’ period would start immediately.

CANCELLATIONS AND DELAYS:

We understand that from time-to-time some removal days get delayed. Sometimes we may need to postpone a move. In such cases of a postponement we will agree a new date for the move. This will, of course, be subject to our availability. 

We operate all year round but in the winter time (and sometimes the summer!) there are times when adverse weather conditions can impact the move. Although extremely rare, on such rare occasions we may opt to postpone all or part of the job. 

We will conduct risk assessments on arrival and continuously re-evaluate throughout the day. If for any reason the removal or transportation is delayed by unforseen circumstances the job may need to be extended to another day. We understand this may not always be convenient. If we are travelling long distance we usually schedule the travelling so that the loading/unloading takes place in the daylight. We often opt to travel at off-peak times (or at night) for this reason.

If there is a long delay on a handover we may have to add a surcharge on the day.  

INSURANCE AND DAMAGE:

We take every precaution to protect your items and their surroundings when moving them in and out of a property. We often use mats and rugs to protect edges. We pride ourselves on taking the utmost care but it should be noted that damage can occur in this line of work. For your peace of mind we are fully insured with goods-in-transit and public liability cover. 

If you are self-packing we recommend you pack their items well ahead of the job, in strong double-walled cardboard or plastic boxes. Don’t overfill the boxes.. remember there is a legal limit of 20kg in any bag or box.  A good general rule is to pack heavy items in small boxes and large bulky items in large ones.. books in small and pillows in big! Naturally we cannot be responsible for damage occurred with self-packing boxes so please take extra care with your items. Please note that we are unable to provide insurance for all self-packing jobs.

ON THE DAY:

The vast majority of house moves go very smoothly and you are all moved in ahead of schedule. The nature of house moving does mean that sometimes it doesn’t.  We pride ourselves on going the extra mile, getting the job done and exceeding our customer’s expectations on these stressful occasions. 

When liaising with you on the day we do insist that one person makes decisions and answers queries should they arise.  We understand this may seem unusual but in order to operate efficiently, quickly and safely we need a clear line of communication with yourselves.  Upon arrival we will require this person to sign our quote form before we enter the premises. We note that this person may not be the person who initially booked us or is paying the bill.  We appreciate your understanding on this matter.  

If there is a significant increase in the inventory upon arrival we may increase the price.  This will be noted on the quote form and agreed with yourselves before proceeding.

A FEW LEGAL NOTICES ABOUT EMAILS AND DATA

By submitting any information on the website or email, be it personal or other, you give us express permission to store and process this information for quotation and invoicing purposes. Information we hold is not shared or sold to any third parties. Should you not wish to share information with us please do not submit any information to the website or email.

Conversations may be recorded for your protection and to ensure quality of service.

Every effort and precaution is taken to make sure emails are free from spyware, malware and or viruses that may directly or indirectly cause any damage to any device.

All rights reserved. Errors and omissions exempt. Without prejudice. No assured liability. Without recourse.

We have the right to refuse or amend any part of an agreed statement between ourselves and our customers beyond the agreed contract but will make every effort to meet our customers needs (email, text, social media or verbal agreement).